Our goal is to always keep our customers happy and pleased with our services. If for any reason you are not in love with your services we want to fix the issue! On the off chance that you are not happy, please contact us within 7 days of your appointment so we can make it right at no additional cost to you!
Every Service Provider at Genesis Boutique & Salon works on a Level System. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various service needs and beauty budgets. Guests may choose the level that best fits their needs and their budget. The training our team receives is aggressive, consistent, innovative, and in-depth. It starts from the moment they are hired and continues through their entire career with us.
Some of our services require specialty products and a more detailed consultation so we want to make sure enough time is set aside for us and for you! Some of these services include New Client Color Consultations, Extension Consultations, Keratin Treatments, Color Corrections, Perms, and Special Occasion Hair/Makeup Services.
Genesis requires an in person consultation with every New Color & Extension Guest.
You and your stylist will create a plan to achieve your hair goals together. This ensures you and your stylist are in agreement and understand each other. We will discuss your beauty budget, hair goals, service timing, look at inspiration pictures and answer all of your questions. Your stylist may also want to do a test strand depending on your hair condition/ history. A New Color Client consultation requires a $25 fee. We’ll send you home with a hair prep kit customized just for you!
We’ll answer all of your extension questions and create a plan for you based off of the current condition of your hair! Your stylist will color match you, then you’ll choose your extension type (Tape-In, K-Tip, I-Tip, Volume-Weft or Hand Tied Weft) and length (14”, 16”, 18”, 20”, 22”, & 24” or Custom)! A New Client Extension Consultation requires a non refundable $50 fee. This fee will go towards your extension install appointment. After you’re first install Genesis will send you home with a full size shampoo & conditioner, large shower cap, and boar brush. Each time you purchase new hair, (after your first install) Genesis will send you home with a full size shampoo & conditioner.
We’ll ask these questions BEFORE taking your deposit:
What is your budget? There are options!
Do you want to invest $500 or less (approx.) – That option would be Clips ins
Do you want to invest $700-$1,000 (approx.) – That option would add thickness & NO length.
Do you want to invest $1,200 – $2,500? (approx.) – That option would add thickness and length. Pay for your consultation fast using Venmo!
Find us at “@genesisboutiqueandsalon”. Your stylist will book your color/ extension service appointment during the consultation!
Genesis requires 24 hours notice on any rescheduling or cancellation. Any rescheduling or cancellation within the 24 hour window will result in forfeiture of deposit.
No Show Policy
1st time: It's on us! No worries...we all get busy and forget.
2nd time: We get it, things come up...although we hate that you missed your appointment, our stylists' time is valuable. We won't be able to reserve future appointments for you, but we will gladly accommodate you on the day you need your service!
For every dollar you spend it turns into a loyalty point. Every 250 points gives you 5 dollars off a retail purchase.